● Gold Sponsor · ServiceNow Federal Forum 2026
Mission Ready:
Building the
modern APS.
Faster services. Better workplaces. Safer AI. How the Department of Industry, Science and Resources is doing all three at once – and what other agencies can learn.
Date
Wed 27 May 2026
Venue
NCC, Canberra
Find us at
Reason sponsor booth
Our session
11:40 · Expo Theatre 1
01 · Our showcase · government in action
Delivering outcomes for the APS with ServiceNow.
Three stories. One platform. One pattern.
Mission, corporate, and AI – running on one foundation. Same ServiceNow Platform, same security model, same governance, same support structure. Each story started the same way: too much complexity, too little time, no appetite for another failed program. Each one shows what changed – and what it makes possible next.
Legacy modernisation at pace.
Replaced an end-of-life system for the Venture Capital Limited Partnerships program – delivering a modern Government Service Portal on ServiceNow PSDS at half the time and cost of alternatives.
From 12 inboxes to one AI-powered HR portal.
3,300+ employees now access all HR services through a single portal – integrating five different People Services teams, automating case triage, and returning strategic time to HR staff.
Leading APS AI governance on ServiceNow.
Replacing spreadsheet-based AI tracking with a single governance platform – covering Now Assist, Copilot, and third-party AI. DTA guidance is embedded into every workflow, giving executives real-time visibility and a faster, safer pipeline from idea to production value.
Our breakout session · 30 minutes
A fireside chat with DISR.
The APS is under pressure to do more with less – modernise faster, serve employees better, and govern emerging technology responsibly.
In this fireside chat, William Scheer, CEO of Reason Group, sits down with Simone Boulding, Senior Executive at the Department of Industry, Science and Resources, for a candid conversation about how DISR is turning that pressure into tangible outcomes with ServiceNow.
The conversation spans mission productivity, corporate productivity, and AI governance. Honest, practical, and grounded in experience.
02 · Reason About Us
Productivity experts for government.
We make government and regulated services faster, safer and simpler – for the people who deliver them and the communities they serve. Our mission is returning time to the core work of government.
+
Speed meets wisdom
Mercury™. 13-week rapid delivery.
+
Regulation as a force multiplier
Zero compromise on safety, security, governance.
+
Brownfield archaeology
Extract value from what you already own.
+
Accelerate in place
Avoid rip-and-replace. Don’t add risk.
+
10X, not 10%
Structural change – not marginal gains.
+
Sovereign Australian
Canberra · Melbourne · Sydney · Brisbane.
03 · Reason × ValueFlow
The ServiceNow multiplier for Government.
We bring together Australia’s leading Federal government specialist and a pure-play Elite ServiceNow partner to create a single, category-leading ServiceNow capability for public sector at scale.
Two decades in government, shaping and delivering some of the Commonwealth’s largest reforms. Experts in the business of government, brownfield estates, and regulatory decision-making.
×
A pure-play ServiceNow Elite partner with over a decade of deep platform experience. Trusted to stabilise, simplify, and extend complex ServiceNow estates.
Together, we are the fastest, safest and simplest way for government agencies to:
01
Recover real value from existing ServiceNow investments
Fix unhealthy implementations, turn shelfware into services, and stabilise the platform as a foundation for what comes next.
02
Grow beyond IT
Take proven patterns from ITSM into HR, finance, corporate services and mission delivery – with operating models and funding cases that work in Canberra.
03
Adopt AI with confidence
Extend ServiceNow with AI, analytics and automation that are demonstrably aligned to DTA and APS guidance – not just technical possibility.
Start the conversation.
Tell us where your agency needs to move faster, safer, or simpler. We’ll bring the evidence, the pattern, and a short, honest view on what’s possible.
04 · Meet the team
Meet us at Fed Forum or anytime.
Talk to the people doing the work – the ones you’d meet on day one.
William Scheer
CEO & Founder
Aleksandar Vranesevic
Head of Sales & Fed Gov
Hadas Yehezkel
Dir of Platform Solutions
Andrew Watts
ServiceNow Architect
Richard Ryan
Senior Manager
Zoe Haseler
Manager
Elena Bimbilovski
Marketing Manager
Swati Dhelia
Talent Acquisition
Stay connected.
Highlights, recaps, and updates – from the Forum and beyond.
