Reason Group and ValueFlow: The ServiceNow Multiplier for Government.

Australia’s leading Federal government specialist and an Elite ServiceNow partner – one combined capability to modernise government at scale.

Reason Group and ValueFlow today announced a partnership to deliver a single, category-leading ServiceNow capability for Australian government – pairing deep government experience with world-class platform expertise and the scale to take on the largest Federal programs.

Until now, agencies have faced a choice: an Australian partner that knows government, or a global partner that knows the platform. This partnership is both. A sovereign Australian capability with global delivery scale.

Reason Group brings two decades in government, shaping and delivering some of the Commonwealth’s largest reforms – experts in the business of government, brownfield estates and regulatory decision-making. ValueFlow brings over a decade as a pure-play ServiceNow Elite partner, trusted to stabilise, simplify and extend the most complex ServiceNow estates.

Together, Reason and ValueFlow are the fastest, safest and simplest way for agencies to:

• Recover real value from existing investments – stabilise and optimise underperforming ServiceNow implementations and turn shelfware into active services.
• Grow beyond IT – expand proven patterns into HR, finance, corporate services and mission delivery, with government-grade business cases built for how the APS actually works.
• Adopt AI with confidence – deploy ServiceNow AI aligned to DTA and APS guidance, with a delivery partner who understands both the platform and the regulatory environment.

“Federal agencies have invested heavily in ServiceNow, and too many of those investments are underperforming. Reason brings two decades of federal delivery experience; ValueFlow brings world-class ServiceNow scale. Together, we can unlock the value agencies have already paid for – and give them the confidence to move forward with AI.”

– William Scheer, CEO, Reason Group

“Reason Group brings something no pure-play ServiceNow partner has – genuine federal government depth. Together, we can take on the programs that neither of us should attempt alone. That’s the partnership.”

– Max White, CEO, ValueFlow

“The most successful government ServiceNow programs combine deep platform expertise with deep agency knowledge. Reason and ValueFlow have built exactly that pairing – and it’s what the APS needs right now to accelerate AI adoption responsibly.”

– Adrian Johnston, President Asia Pacific, ServiceNow

The announcement comes as Federal agencies face mounting pressure to consolidate platforms, demonstrate genuine ROI from existing technology investments, and adopt AI within the boundaries of DTA and APS guidance. The Reason–ValueFlow partnership is designed to meet all three demands at once.

Meet the team at the ServiceNow Federal Forum on Wednesday, 27 May, National Convention Centre, Canberra – and see how the partnership is already being applied to live agency programs.

ENDS 

MEDIA CONTACT

Elena Bimbilovski  |  marketing@reason.com.au

ABOUT REASON GROUP

Reason Group is a sovereign, 100% Australian-owned business and technology services firm with over 70 people. For two decades, we have partnered with Commonwealth, State and Territory governments to make public services faster, safer and simpler. Our mission is to return time to the organisations and people we serve.

ABOUT VALUEFLOW

ValueFlow is a leading pure-play ServiceNow partner, specialising in advisory, implementation, and managed services across Australia and the Asia-Pacific region. Founded in 2012, ValueFlow has delivered more than 300 ServiceNow engagements, helping organisations simplify operations, modernise service delivery, and realise rapid value from their digital transformation investments through a pragmatic, outcome-focused approach