Our thinking

A focused, two-pronged strategy: a rapid current-state assessment followed by a targeted future-state solution design and build. 

• Strategic Option Evaluation: After conducting an as-is state assessment, we evaluated transition options against key strategic criteria, including alignment with the future operating environment; reuse of existing support capabilities; security/cyber risk mitigation; cost-effectiveness; and feasibility to implement by the deadline. Reason Group’s prior experience with similar government projects informed this evaluation.

• Methodology & Innovation: Our approach prioritised an out-of-the-box, configuration-first methodology. We planned to migrate the solution with minimal custom code, preserving existing form logic and functionality while enhancing it with platform features. Notably, the new portal would deliver a significantly improved user experience. We also integrated automation and system integration where possible to reduce manual effort in form processing.

• Collaboration & Change Management: Recognising that technology alone wouldn’t guarantee success, we worked closely with the teams throughout the project. From the outset, we facilitated joint workshops to co-design the solution. This collaborative approach ensured that business rules and compliance requirements directly influenced the platform’s configuration. We also adapted the project governance to suit the environment, aligning with existing change control processes and engagement structures. By involving staff as partners in design and rollout, we secured high levels of buy-in and a smoother transition to Business-as-Usual support.